Frequently Asked Questions
Everything you need to know about your NORTHERN performance gear.
What is the standard shipping time for orders?
We offer expedited shipping across North America. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
How do I process a return or exchange?
We offer a 30-day hassle-free return policy. Items must be unworn, with original tags attached. You can start your return process through our online portal to receive a prepaid shipping label.
Are NORTHERN products covered by a warranty?
Yes, all our high-performance gear comes with a 1-year limited warranty against manufacturing defects to ensure you can train with absolute confidence.
How should I care for my technical sports apparel?
To maintain the integrity of moisture-wicking fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Do you offer team or bulk discounts?
We do support local clubs and professional teams. For orders exceeding 15 units, please contact our sales department at [email protected] for specialized pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.